Refund Policy

Cloud Commerce Ventures > Refund Policy

1. Our Commitment & Understanding

CloudCommerce Ventures LLC (“CloudCommerce Ventures,” “we,” “us,” or “our”), a California Limited Liability Company located at 16980 Nisqualli Rd Apt G208, Victorville, CA 92395, is dedicated to providing high-value cloud technology and e-commerce solutions (“Services”). We partner with businesses to build, manage, and grow their online presence through expert design, development, deployment, and support. Our goal is always a successful project and a satisfied client, built on clear communication and mutual understanding.

This Refund Policy explains our position and procedures regarding refunds for our Services. Given the nature of our work – which involves substantial, often customized, investment in professional time, resources, third-party costs, and intellectual capital – our approach to refunds differs significantly from traditional product sales. We primarily operate on a project or retainer basis, where fees directly correlate to resources allocated and work performed.

This policy is designed to be transparent and set clear expectations. We believe the best way to avoid refund situations is through detailed project planning, clear Scopes of Work (SOWs), and continuous communication throughout our engagement.

BY ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS REFUND POLICY.

2. The Paramount Role of Service Agreements & Scopes of Work (SOWs)

This is the most critical element of our Refund Policy. Every significant engagement undertaken by CloudCommerce Ventures is governed by a specific, written Service Agreement or Scope of Work (SOW). These documents are meticulously crafted and mutually agreed upon before work begins. They detail:

  • The precise Services CloudCommerce Ventures will provide.
  • Specific project goals, milestones, and deliverables.
  • Detailed timelines and project schedules.
  • Acceptance criteria for deliverables.
  • The fee structure, payment schedule, and invoicing procedures.
  • Any applicable warranties, service level agreements (SLAs), or support terms.
  • Specific clauses related to project cancellation, termination, and any applicable conditions for refunds or credits.

Therefore, the terms set forth in your individual, signed Service Agreement or SOW will always take precedence over this general Refund Policy. This policy provides the baseline principles, but your contract contains the definitive terms for your specific project. We strongly encourage you to review your SOW carefully and ask questions before signing.

3. Project-Based Services (Development, Migration, Implementation)

These Services constitute a significant portion of our work and involve substantial resource commitment.

  • Deposits & Upfront Payments: Most projects require a deposit or initial payment (often 30-50% of the total project cost, or as defined in the SOW). This payment secures project resources, covers initial discovery, planning, and design phases, and demonstrates your commitment. Deposits and initial payments are NON-REFUNDABLE once work on the project has officially commenced. Commencement is defined as the point at which CloudCommerce Ventures allocates resources and begins work related to the SOW, including but not limited to requirements analysis, design, or development. If a Client cancels before any work has commenced, a partial refund may be considered on a case-by-case basis, at our sole discretion, minus any administrative fees or pre-project costs incurred.
  • Milestone Payments: Projects are typically billed based on the achievement of pre-defined milestones. Payments made upon the completion and Client acceptance (whether formal or informal by allowing work to proceed) of these milestones are NON-REFUNDABLE. These payments represent compensation for work successfully performed and resources consumed up to that point.
  • Client-Initiated Cancellation: If you choose to cancel a project before its completion, no refunds will be provided for any deposits paid or milestone payments made for work already performed or in progress. You will be invoiced for all work completed up to the date of written cancellation, based on the SOW or our standard hourly rates. Depending on the SOW, an early termination fee may also apply. Any funds pre-paid for future, un-started milestones may be evaluated for a partial refund or credit, subject to the SOW terms and at our discretion, less any incurred costs or termination fees.
  • Issues with Deliverables: We stand by the quality of our work. If a specific deliverable does not meet the material criteria clearly defined and agreed upon in the SOW, we ask that you notify us in writing immediately, within the acceptance period defined in the SOW. Our first commitment is to remedy the issue by working diligently to correct any deficiencies and bring the deliverable into compliance. If, after reasonable attempts (as defined in the SOW or at our discretion), we are unable to meet a material, critical deliverable, a partial refund or credit specifically tied to the value of that specific, non-delivered portion may be considered. Full project refunds are not typically granted, as substantial value will have been delivered in prior phases and work performed.

4. Recurring & Subscription Services (Managed Hosting, Support Plans, SaaS Access)

For Services billed on a recurring basis (monthly, quarterly, annually):

  • Billing: These services are billed in advance for the upcoming service period.
  • Refunds: Payments for recurring services are NON-REFUNDABLE. When you pay for a period, you are securing those resources and our availability for that entire period.
  • Cancellation: You may cancel recurring services at any time by providing written notice (typically 30 days, or as defined in your agreement). Your cancellation will take effect at the end of your current, pre-paid billing cycle. You will not be billed for subsequent cycles, but no pro-rata refunds will be issued for the remainder of the current cycle.

5. Consulting & Strategy Services

When Services are provided on a time-and-materials basis (hourly/daily rates) or via a pre-paid retainer:

  • Hourly/Daily Work: You are billed for the time our experts spend working on your behalf. Fees for hours already worked are NON-REFUNDABLE.
  • Retainers: Retainer fees are paid in advance to secure a block of time or ongoing availability. Retainer fees for the current or past periods are NON-REFUNDABLE. Unused hours within a retainer period generally do not roll over or get refunded unless explicitly stated in your agreement.

6. Non-Refundable Items

Beyond the policies above, please note that certain costs are universally non-refundable, including:

  • Fees paid for third-party software licenses, themes, plugins, or cloud service usage (e.g., AWS, Azure, Google Cloud costs).
  • Domain name registration and renewal fees.
  • SSL certificate fees.
  • Stock photography or video licensing fees.
  • Dedicated hardware costs.
  • Any out-of-pocket expenses incurred on your behalf.
  • Fees for completed discovery, strategy, or consulting sessions.
  • Payment processing fees.

7. Refund Request Procedure

Should you believe your situation warrants a refund based on this policy and, more importantly, your SOW, please follow these steps:

  1. Review Your SOW/Service Agreement: Understand the specific terms governing your project.
  2. Submit a Written Request: Send a detailed email to billing@commerceventures.cloud (or the designated contact in your SOW). Include your company name, project/SOW reference, the amount in question, and a clear, detailed explanation for your request, referencing specific SOW clauses or deliverables where applicable.
  3. Provide Documentation: Attach any relevant documents, emails, or evidence supporting your claim.
  4. Allow for Review: We will acknowledge your request within five (5) business days and begin an internal review. This involves examining the SOW, project records, communication logs, and timesheets.
  5. Discussion (If Needed): We may contact you to discuss the request or ask for further clarification.
  6. Decision: We will provide a written decision within thirty (30) business days of receiving your complete request and any necessary clarifications. Our decision will be based strictly on the terms of your SOW and this policy.

8. Refund Processing

If a refund is approved by CloudCommerce Ventures, it will be processed within fifteen (15) business days. Refunds will generally be issued via the original method of payment. If this isn’t possible, we will arrange an alternative (e.g., ACH transfer). Please note that processing times by banks or payment providers are outside our control.

9. Policy Changes

CloudCommerce Ventures reserves the right to modify this Refund Policy at any time. Changes will be posted on our Website and become effective immediately. The policy in effect at the time your SOW was signed will govern that specific SOW.

10. Contact Us

For any questions regarding this Refund Policy, please contact us at:

CloudCommerce Ventures LLC Attn: Billing / Legal 16980 Nisqualli Rd Apt G208 Victorville, CA 92395 Email: billing@commerceventures.cloud

We value your business and aim for transparency and fairness. This policy reflects the nature of our custom, service-based work and the importance of clear contractual agreements.